FAQ
Q1: How do I upload my plant list?
Uploading your plant list is easy. Simply log in to your account, go to the "Upload Plant List" section, and either enter your plant requirements manually or upload a file with your list. Our platform supports various file formats including CSV and Excel.
Q2: How long does it take to receive a quote?
Once you upload your plant list, our team will review your requirements and provide a quote within 24-48 hours. You'll receive an email notification when your quote is ready.
Q3: What information should be included in my plant list?
Your plant list should include the type of plants, the quantity needed, and any specific requirements such as size or variety. The more detailed your list, the more accurate our quote will be.
Q4: Can I make changes to my plant list after uploading it?
Yes, you can make changes to your plant list before the quote is finalized. Simply log back into your account, navigate to your uploaded lists, and make the necessary adjustments. If you need to make changes after receiving your quote, please contact our customer service team.
Q5: What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and bank transfers. Details will be provided with your quote and invoice.
Q6: Do you offer delivery services?
Yes, we offer delivery services to most locations. Delivery charges will be included in your quote based on your location and the size of your order.
Q7: What if I'm not satisfied with the quality of the plants?
Customer satisfaction is our top priority. If you have any issues with the quality of the plants, please contact us immediately. We will work with you to resolve any problems, whether it's through replacement or a refund.
Q8: How can I contact customer service?
You can reach our customer service team via email at [your email address], by phone at [your phone number], or through our website's contact form. We are here to help with any questions or concerns you may have.